Screen PopsInstant Caller Context
Transform every call into an opportunity with intelligent screen pops that deliver instant caller information and context right to your desktop.
Benefits
Why Screen Pops Matter
Every second counts when handling customer calls. Screen pops give your team the information they need instantly.
Instant Response
Answer calls with complete context. No more asking 'How can I help you?' when you already know who's calling and why.
Higher Customer Satisfaction
Customers feel valued when you know their history and can address their needs immediately without repetitive questions.
Increased Productivity
Reduce call handling time by up to 40% when your team has instant access to caller information and history.
Better Lead Conversion
Convert more prospects by having their complete profile and interaction history at your fingertips during the call.
Features
Powerful Screen Pop Capabilities
Our screen pops integrate seamlessly with your existing NetSapiens infrastructure and CRM systems.
Caller Identification
Instantly see who's calling with name, company, phone number, and caller type (customer, prospect, vendor).
Complete History
View full interaction history, previous tickets, purchase history, and notes from your CRM system.
Smart Routing
Automatically route VIP customers to senior agents or specialists based on caller profile and history.
Custom Fields
Configure which information appears in your screen pops based on your team's specific needs and workflows.
Real-time Updates
Screen pop information updates in real-time as agents make notes or update customer records during calls.
Multi-Platform
Works across desktop applications, web browsers, and mobile devices to ensure your team has access anywhere.
Integrations
Works With Your Existing Tools
Our screen pops integrate seamlessly with popular CRM systems and NetSapiens platforms.
Build Your Own Integrations
Powerful API & Custom Development
Don't see your system in our pre-built integrations? No problem. VoiStrix provides powerful tools and flexible APIs to connect with any proprietary or specialized system.
RESTful API
Full-featured API allows you to retrieve caller information, update records, and trigger custom workflows from your own applications.
Webhooks & Events
Real-time event notifications for incoming calls, allowing your custom applications to react instantly to call events.
Custom Field Mapping
Map any data from your proprietary systems to screen pop fields. Display exactly what your agents need to see.
Database Connectors
Connect directly to your SQL databases, data warehouses, or legacy systems to pull customer information in real-time.
Enterprise Integration
Seamlessly integrate with your ERP, ticketing systems, or custom business applications using our flexible architecture.
Developer Support
Comprehensive documentation, SDKs, and dedicated developer support to help you build custom integrations quickly.
Ready to build your custom integration?
Our team is here to help you connect VoiStrix with any system, no matter how unique or complex.
Ready to transform your customer service?
Start your free trial today and see how screen pops can revolutionize your call handling.